Return Window
Customers may request a return within 14 days of receiving their order.

Return Eligibility
To qualify for a return:

* The product must be unused and unopened
* The item must be in its original packaging
* The product must be in the same condition as received

Items purchased during clearance or promotional sales may not be eligible for return.

Return Process
To request a return, please contact:

support@highbrookholding.com

Please include:

* Order number
* Reason for return

Once approved, instructions for the return will be provided.

Refunds
After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 7–10 business days.

Shipping fees are non-refundable.

Exchanges
We replace products only if they are defective or damaged. To request an exchange, please contact:

admin@highbrookholding.com

Order Cancellation
Orders may be canceled within 12 hours of purchase if they have not yet been processed for shipping.